We, at Merry Tails Pet Solutions Pvt Ltd., a company incorporated under the Companies Act, 2013 and having its registered office 1403 , Avalon Building , Raheja Acropolis , Deonar ( (Merry Tails) , give utmost importance to protecting your privacy and to the personal information that you provide to Merry Tails. This privacy policy ("Policy") lays down what data we may collect, and how we will use, share and protect your information. This Policy will enable you to make an informed decision about whether or not to continue using the services we offer on Petfelix.com

This Policy is a legally binding electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder. This Policy does not require any physical, electronic or digital signature; and will become effective upon your acceptance of the terms laid down herein. Such acceptance shall be construed from the mere use of this Website. If you do not agree with the terms of this Policy, please discontinue the use of this Website immediately. This Policy shall be deemed to be incorporated into the Terms of Service of the Website and shall be read in conjunction with the Terms of Service.

By mere use of the Website, you expressly consent to Merry Tail’s use and disclosure of your Personal Information and Non-Personal Information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not use this Website. This Policy shall be deemed to be incorporated into the Terms of Use of the Website and shall be read in conjunction with the Terms of Use.

• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 defines “Personal Information” as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
• In case you are a Pet Parent / Pet Owner / Pet enthusiast or any body who engages with the Merry Tails Pet solutions website i.e petfelix.com , the term “Personal Information” shall mean any information you provide to Merry Tails Pet Solutions Pvt Ltd. and shall include, without limitation your name, phone number, your address, your date of birth, your e-mail address, your pets name/age/gender and your financial information such as bank account or credit card or debit card or other payment details.
• For the purpose of this Policy, the term “Non-Personal Information” shall mean information that does not specifically identify an individual but includes information from you, such as the type of internet browser you use, mobile device you use, your computer or your mobile device's unique device ID, the URL of the previous website you visited, your computer's operating system, your Internet Service Provider (ISP) and your Internet Protocol (IP) address. Merry Tails Pet Solutions Pvt Ltd. may also collect Non-Personal Information that you voluntarily provide, such as information included in response to a questionnaire or a survey conducted by Merry Tails.

• Merry Tails Pet Solutions Pvt Ltd. may collect information from you when you register on the Website, when you create a profile on the Website, when you update your profile on the Website, when you use the features on the Website, when you participate in surveys conducted by Merry Tails Pet Solutions Pvt Ltd. on the Website and when you carry out transactions on the Website.
• Merry Tails Pet Solutions Pvt Ltd. may use cookies to monitor the Website usage including, without limitation, to provide useful features to simplify your experience when you return to the Website, like remembering your login ID and certain Personal Information and to deliver relevant content based on your preferences, usage patterns and location.
• You are also required to provide your credit/debit card details. Merry Tails Pet Solutions Pvt Ltd. uses this information only for billing purposes. For your convenience, Merry Tails Pet Solutions Pvt Ltd. saves the billing information in case you want to carry out another transaction on the Website.
• You may use the Website without providing Merry Tails Pet Solutions Pvt Ltd. any Personal Information about you. However, you may not be able to access certain services of the Websites in case you choose to do so.

Merry Tails Pet Solutions Pvt Ltd. uses your Personal and Non-Personal Information for certain purposes including but not limited to:

• Service-related Purpose
  • - Responding to your queries and carrying out the transactions you have requested for;
  • - Enabling you to use the Website more effectively;
  • - Providing you with information about products and services available on the Website;
  • - Resolving any glitches on the Website including addressing any technical problems;
  • - Improving your experience of navigating through the Website and carrying out transactions on the Website; and
  • - Improving the services and content on the Website.
• Internal Business Purpose
  • - Merry Tails Pet Solutions Pvt Ltd. may use your Non-Personal Information, or aggregated Personal Information for internal business purposes, such as data analysis, research, developing new features, enhancing and improving existing services and in identifying usage trends. This information helps Merry Tails Pet Solutions Pvt Ltd.to constantly improve, personalize and customize the products and services it provides to you.
• Creating Products
  • - The data collected by Merry Tails Pet Solutions Pvt Ltd. may be used by Merry Tails Pet Solutions Pvt Ltd. for analysis, creating and designing new products.
• You may use the Website without providing Merry Tails Pet Solutions Pvt Ltd. any Personal Information about you. However, you may not be able to access certain services of the Websites in case you choose to do so.

Merry Tails Pet Solutions Pvt Ltd. may disclose your Personal Information in the following ways:

• Disclosure to Government authorities or as required by law Merry Tails Pet Solutions Pvt Ltd. may share your Personal Information with Government and/or statutory authorities in response to subpoenas, court orders, or other legal process; to establish or exercise legal rights; to defend against legal claims; or as otherwise required by law. Merry Tails Pet Solutions Pvt Ltd. warrants that such information will be disclosed only in accordance with applicable laws and regulations.
• Disclosure to Facilitate Payment In order to process your transactions, Merry Tails Pet Solutions Pvt Ltd. may direct you to a payment gateway service provider of its own choice, which may have access to the Personal Information provided by you while making such payment.
• Disclosure to Third Parties Merry Tails Pet Solutions Pvt Ltd. may engage third parties to provide various services for Merry Tails. If any such third party must have access to your Personal Information in order to perform its services, Merry Tails Pet Solutions Pvt Ltd. will require that third party to enter an agreement that binds the third party to the use and disclosure restrictions outlined in this Policy.

Merry Tails Pet Solutions Pvt Ltd. may disclose your Personal Information in the following ways:

• Merry Tails Pet Solutions Pvt Ltd. has taken adequate measures to protect the security of your Personal Information and to ensure that your choices for its intended use are honoured. Merry Tails Pet Solutions Pvt Ltd. takes adequate precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
• Merry Tails Pet Solutions Pvt Ltd. assures you that your information is safe and secure. It uses industry standards, and physical, technical and administrative security measures to keep your Personal Information confidential and secure and Merry Tails Pet Solutions Pvt Ltd. shall not share your Personal Information with third parties, except as otherwise provided in this Policy.
• At Merry Tails , data is stored in secured servers with limited access to employees and other personnel or consultants on a need-to-know basis.
• Merry Tails Pet Solutions Pvt Ltd. uses encryption technology to protect your payment information such as your credit/debit card number, credit/debit card expiry date, your CVV number etc. Please note that e-mails, messaging and means of communication with Merry Tails Pet Solutions Pvt Ltd. are not encrypted, and therefore Merry Tails Pet Solutions Pvt Ltd. strongly advises you not to communicate any confidential information through these means.
• Access to your online account on the Website is password protected and this helps to secure your account information. You are solely responsible for maintaining the confidentiality of that password. To ensure safety of your Personal Information, you are advised against sharing your user name and password with anyone.

• Merry Tails Pet Solutions Pvt Ltd.is not responsible for any breach of security or for any actions or inactions of any third parties that receive your Personal Information.
• Notwithstanding anything contained in this Policy or elsewhere, Merry Tails Pet Solutions Pvt Ltd.shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
• A “Force Majeure Event” shall mean any event that is beyond the reasonable control of Merry Tails Pet Solutions Pvt Ltd.and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, and any other similar events not within the control of Merry Tails Pet Solutions Pvt Ltd.and which Merry Tails Pet Solutions Pvt Ltd.is not able to overcome.
• Tracking technologies may record information such as internet domain and host names, internet protocol (IP) addresses, browser software and operating system types, clickstream patterns, and dates and times at which the Website is accessed. Our use of cookies and other tracking technologies allow us to improve our Website and your experience in using our Website.

• You have the option to 'opt-out' of all Merry Tail’s newsletters and other general e-mail marketing communications by way of links provided at the bottom of each mailer. Merry Tails Pet Solutions Pvt Ltd.respects your privacy and in the event that you choose to not receive such mailers, it shall take all adequate steps to remove you from such lists. However, you will not be able to opt-out of receiving administrative messages, customer service responses or other transactional communications.

• Merry Tails Pet Solutions Pvt Ltd. reserves the right to update, change or modify this Policy at any time. The Policy shall come to effect from the date of such update, change or modification.

• In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
• Name : Sarvmeet Oberoi
• Address : 1403 , Avalon Building , Raheja Acropolis , Deonar, Chembur east
• Phone : 9820609339 , 9004279362
• E-mail : sarvmeet@petfelix.com
• If you have questions or concerns about this Policy or our information handling practices, please contact us at contact@petfelix.com